Shipping / Delivery Policy

Shipping & Delivery Policy

Last updated: 12/05/26

Thank you for shopping with Swaddled and Surrounded LTD

This Shipping & Delivery Policy explains how and when orders are dispatched and delivered.

Order Processing

We aim to process and dispatch orders within [1–3] working days of receiving your order.

Orders are processed Monday to Friday, excluding UK bank holidays.

You will receive a confirmation email once your order has been dispatched.

Shipping Provider

Orders are shipped using Royal Mail through the Royal Mail Click & Drop service.

Delivery options and estimated delivery times will be shown at checkout where applicable.

Estimated Delivery Times

Estimated delivery times are:

Please note that delivery times are estimates only and may vary during busy periods, postal delays, strikes, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout and depend on the delivery method selected and destination.

Any free shipping promotions will be clearly stated on the website.

Incorrect Shipping Information

Please ensure your delivery address is entered correctly at checkout.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address details provided by the customer.

If an order is returned to us due to incorrect address information, additional postage charges may apply before the item can be resent.

Lost or Delayed Parcels

If your parcel has not arrived within a reasonable time, please contact us at [YOUR EMAIL ADDRESS].

We will work with Royal Mail to investigate delayed or missing deliveries where possible.

International Shipping

UK Only.

We currently only ship within the United Kingdom.

Contact Us

If you have any questions about shipping or delivery, please contact:

Swaddled and Surrounded
info@swaddledandsurrounded.com
www.swaddledandsurrounded.com