Privacy Policy

LPrivacy Policy

Last updated: 12/05/26 At Swaddled and Surrounded LTD (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and store your information when you visit or make a purchase from our website: www.swaddledandsurrounded.com

Information We Collect

When you place an order, contact us, or sign up to our newsletter, we may collect the following personal information:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Any information you provide through contact forms or email communications

We only collect information that is necessary to process orders, provide customer support, and (where you have opted in) send marketing communications.

How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send newsletters, offers, or updates if you have chosen to opt inImprove our website and services

  • Meet legal and accounting obligations

We do not sell or rent your personal information to third parties.

Newsletter & Marketing

If you choose to subscribe to our newsletter, we may send occasional emails about new products, offers, or updates.You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@swaddledandsurrounded.com We only send marketing emails where you have given clear consent to receive them. 

Payments

Payments on our website are processed securely through Squarespace and its payment providers. We do not store or have access to your full payment card details.

Website Hosting & Squarespace

Our website is hosted by Squarespace. Squarespace may collect personal data when you visit this website, including:

  • Information about your browser, network, and device

  • Pages visited before and during your visit

  • Your IP address

Squarespace uses this information to operate, protect, and improve its platform and services. You can read Squarespace’s Privacy Policy here:
Squarespace Privacy Policy

Cookies

This website may use cookies and similar technologies to improve your browsing experience and understand how visitors use the site. You can manage cookie preferences through your browser settings and through our cookie banner where applicable.

You can manage cookie preferences through your browser settings and through our cookie banner where applicable.

How We Store Your Data

We take reasonable steps to protect your personal information and keep it secure.

We only keep your information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Swaddled and Surrounded
info@swaddledandsurrounded